Purchase of Travel Money – click and collect
1.1. Use of the service. This internet ordering service (the “Service”) is provided by us. These Online Terms and Conditions apply to the Service, which consists of an online ordering facility for foreign currency banknotes (“Travel Money”). You can also purchase our Buy Back Guarantee offer from the Website. Separate terms and conditions apply.
1.2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing. This might be because the Travel Money, is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Travel Money, or because we are unable to meet a delivery deadline you have specified.
1.3. When to pay. You will be required to pay for the Travel Money at the time of ordering by credit/debit card or cash. For click and collect service customers are supposed to pay at the counter when collecting their currency
1.4. How to correct an error. You are able to correct errors on your order up to the point at which you click on “Checkout” on the payment details screen. If you need to make any changes to your order after you have clicked “checkout” on the payment details screen, please contact us as soon as possible via one of the following methods and we may be able to amend your order: firstname.lastname@example.org or +44 2078332272
1.5. Your exchange rate. The exchange rates we quote are subject to change. We will use the exchange rate (as set by us) that appears on the ordering screen at the time we receive your order. Please note that the rates available on the Website are set separately from the rates provided in-store You will not be able to get our Website rates in-store unless you have pre-ordered your currency through the Website.
1.6. Provision of information by you. You must provide all of the requested information in order for us to process your order. We reserve the right to request further information from you at any time to enable us to complete your order, to comply with regulatory requirements or to ensure that these Online Terms and Conditions have been complied with.
1.7. Authenticating your order. We will use various procedures to authenticate each transaction and we may, at any time and for any reason, decline to process your order or any part of your order.
1.8. Confirmation of your order. By placing an order with us, you confirm that the details contained in your order are correct in all respects. The system will display a confirmation screen setting out the details of your order. This confirms receipt of your order.
1.9. Who can use the Service. The Service is only available to individuals aged 18 years or over, and who are resident in and accessing the Service from the United Kingdom. The Service may only be used for holiday or business travel and not for speculative, investment or any other purposes. By ordering Travel Money, you confirm that you accept the Online Terms and Conditions and agree to be bound by them and to comply with all applicable laws and regulations.
1.10. What currencies are available? The Service is only available for the currencies listed from time to time on the online ordering screen. Currency availability may also be subject to further monetary limits, currency exchange restrictions and to customers complying with all applicable laws and regulations, including those relating to anti-money laundering regulations.
Purchase of Travel Money – Home delivery
2.1. Where can currency be delivered? Subject to clause 2.6 below, when you are purchasing Travel Money online you have the option for it to be delivered to your home or office.
2.2. What dates can you get it delivered? We have the right to stipulate the dates that your order can be delivered. The available dates will vary depending on the currency selected and your delivery location. The available dates that your order can be delivered to your home or office are subject to change at our sole discretion and will be shown on the ‘Mybasket’ page of our Website when you are placing an order. Orders will not be delivered on Sundays and public holidays.
2.3. Saturday deliveries. Please note that Saturday deliveries to your offices are not possible. Please also note that Saturday deliveries to home addresses are not guaranteed. If you have chosen a Monday for the delivery, Royal Mail may attempt delivering on a Saturday. For delivery lead times please see clause 2.5 below.
2.4. Minimum and maximum home delivery order. Orders for home delivery are subject to a minimum value of £100 and a maximum value of £ 2500 per person per day.
2.5. Delivery times. The following delivery times will apply if you choose to have your Travel Money delivered to your home address or office address.
|Before.1.00 p.m. Monday to Thursday
||Next working day after your order
|After.1:00 p.m. Monday to Wednesday
||Second working day after your order
|After 1:00 p.m. Thursday and before 1:00 p.m. Friday
||Saturday or Monday (no Saturday deliveries to office addresses. Saturday deliveries to home addresses not guaranteed)**
|After 1:00 p.m. Friday and anytime Saturday to Sunday
||On a Tuesday
*Days quoted are dependent on the day being a working day. If one of these days is a public holiday then additional day(s) will be added accordingly.
**For orders placed after 1.00 p.m. on Thursday up until 1.00 p.m. on Friday, there is a possibility that Royal Mail may deliver your order on the Saturday, however this is not guaranteed.
2.6. We will send your Travel Money via Royal Mail Special Delivery. All Travel Money home delivery orders and office delivery orders are sent by Royal Mail Special Delivery (unless we advise you otherwise). Royal Mail Special Delivery is available to 99% of UK addresses. For details and exceptions visit www.royalmail.com
2.7. Risk and responsibility with home deliveries. We accept responsibility for your home delivery order up to the point of collection by Royal Mail. Problems at Royal Mail such as service disruptions, delays or failure to deliver are therefore outside our control. The risk and responsibility for your Travel Money will pass to you when the Travel Money package is signed for at your home delivery address or when the Travel Money is collected from a Royal Mail sorting office. Upon the delivery of your Travel Money, please ensure that the Travel Money package is not torn, has not been opened and does not appear to have been tampered with before signing. If you are not happy with the condition of the package do not accept it or sign for it and inform us immediately of any problems.
2.8. Where we can send your order(s). Home delivery – orders can be sent to your credit or debit card billing address or to any other UK address. A signature will be required on delivery. A valid UK telephone number and email address is required for home delivery.
2.9. Your right to cancel. If you have placed an order for home delivery or office delivery, this cannot be cancelled or amended once your order has been confirmed by us to you in accordance with clause 3.9 above. The provisions of this cancellation clause do not affect your statutory rights.
2.10. Your right to a buyback. If you wish to return your home delivery or office delivery foreign currency banknotes order, it is possible to arrange for us to buy it back from you but it is not guaranteed that you will obtain the same exchange rate at which the order was placed. The delivery charge is also non-refundable.
Replacements and Returns
3.1. Failure to accept delivery of your order. If you fail to accept delivery of your Travel Money order for any reason and wish your order to be re-delivered you will have to pay additional delivery charges
3.2. Order not received or incorrect. If you do not receive your order or it is incorrect because of a fault on our part, we will send a replacement. You agree to return the original order (if received) to us by Royal Mail Special Delivery within 7 days and we will reimburse the return postage to you. If we provide a replacement order and the original order is received by you and not returned within 7 days we reserve the right to charge you for the replacement order and any other fees that we reasonably incur.
3.3. Order received greater than order placed. If the value of the Travel Money is as a result of our error, greater than the amount you ordered, you will return the excess to us by Royal Mail Special Delivery within 14 days and we will reimburse the return postage to you.
Personal Information and Payment Security
4.1. Our servers. We use secure server software to make our internet transactions secure.
4.2. Validation checks and authorization. All credit and debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment your order will not be accepted.
4.3. 3D Secure. 3D Secure is a payment verification protocol used by major card issuers, branded as ‘MasterCard Secure Code’ and ‘Verified by Visa’ to prevent credit card fraud. Depending on the card issuer, 3D Secure is an opt-out option or a required service for using the card to make internet purchases. Cards registered with 3D Secure require the user to enter a Personal Identification Number (PIN) code or password. This PIN code is not the same PIN code issued with the card. 3D Secure verifies the card details provided by you. The system is completely automated and we do not store or process any of the data provided by the 3D Secure system.
Limiting Our Liability
5.1. No representation or warranty. All content and services on or available through the Website are provided on an “as is” basis and we do not make any representation or give any warranty in respect of the Website or its content.
5.2. No warranty. We do not give any warranty as to the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on the Website.
5.3. Use of site. Without limiting the exclusions at 5.1 and 5.2, the information services on the Website are intended for use by holiday or business travels or by individuals or companies seeking to make payments abroad in foreign currencies, and should not be used for speculative gain, investment or business purposes.
5.4. No reliance. These information services and other content of the Website are not intended to amount to advice on which reliance should be placed. We accept no responsibility or liability arising from any reliance placed on such services by any visitor to the Website or by anyone who may be informed of any of its contents. In addition, we give no assurances that you will receive the services for which you register.
5.5. Our provision of the Service. We use reasonable care and skill in providing the Service. However, we shall not be liable to you for the following:
- a) any failure by you to provide us with correct information when you place your order;
- b) any failure on the part of Royal Mail or any other carrier we use to send your order to deliver your order on time;
- c) if we are unable to perform any of our obligations to you due to failure of any technical systems or for any other reasons beyond our reasonable control including, amongst other things, war, terrorism, government action, natural disaster, and industrial dispute;
- d) any damage to your computer equipment as a result of using the Website or the Service;
- e) any loss of information or unauthorized use of data arising as a result of you using encryption systems below our recommended level; or
- f) any indirect, or consequential losses, claims or damages suffered by you or incurred from your use or delay or inability to use the Website or the Service however caused.
5.6. Cap on our liability. Our maximum liability to you in respect of each use of the Service for a Travel Money order shall be to refund the purchase price of that Travel Money order.
5.7. Statutory Liability. The disclaimers and limitations of liability in these Online Terms and Conditions shall not apply to any damages arising from death or personal injury caused as a result of our negligence or that of any of our employees or agents or for fraud.
5.8. Unlawful and unenforceable terms. If any provisions of these Online Terms and Conditions including any disclaimers and limitations is found to be unlawful or unenforceable then such provisions shall fall away and shall not affect the validity and enforceability of the remaining terms. This does not affect your statutory rights.
Our Right to Cancel
6.1. We may refuse, withdraw or cancel your Travel Money order at any time for any reason, including: (i) if we reasonably suspect that your Travel Money order has been placed for speculative gain, investment or business purposes; or (ii) if there have been significant fluctuations in the exchange rate market following the placing of your Travel Money order.
6.2. If we do cancel your order in accordance with clause 6.1 above then we will notify you of this as soon as possible and provide you with a refund for any Travel Money that you paid for but did not receive.
7.1. Alteration of Terms. We may, at any time, with immediate effect, in respect of future orders, change, suspend or withdraw the Website, the Service and these Online Terms and Conditions without notice and without liability to you. If we revise these terms, we will post the revised version on the Website. You are expected to check our Online Terms and Conditions from time to time to take notice of any changes we make, as they are binding on you. By using the Website or the Service or by placing orders after we have changed these terms, you will be accepting the changes.
7.2. We are not responsible for delays outside our control. If our supply of the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Services you have paid for but not received.
7.3. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
7.4. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
7.5. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
7.6. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
7.7. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Service in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Service in either the Northern Irish or the English courts.
7.8. Alternative dispute resolution if you are a consumer. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. As an online customer you have the right to raise any unresolved complaints via the EU Commission’s Online Dispute Resolution platform, an alternative dispute resolution body will be appointed to deal with your complaint, please use the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.
7.9. How we will use your personal information. We will use the personal information you provide to us: (a) to supply the Travel Money to you; (b) to process your payment for the Travel Money; and (c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us. We will only give your personal information to other third parties where the law either requires or allows us to do so.
Maccorp UK Ltd. All rights reserved.
Forexchange and Maccorp UK Ltd are registered trademarks
Company Registration Number 08478264